Privacy Policy


This Privacy Policy is effective as of 28th of November, 2017.
Instant Apartment is committed to protecting the privacy of all users of its platform. Therefore, you are advised to thoroughly read and learn more about the terms of our Privacy Policy as it contains vital information on our identity, how and why we obtain, store, use and share your personal information. This Privacy Policy also contains information regarding your rights to your personal information and how you can contact us or other relevant authorities in the event that you may have any complaint whatsoever. We obtain, use and are responsible for certain personal information about you. In doing so, we are responsible as ‘’Controller’’ of such personal information. By your visit and usage of the Instant Apartment platform (collectively, including all content and functionality available through the www.instantapartment.com domain name), submission of information or use of any of our services, you acknowledge that you accept all our practices and policies as outlined in this Privacy Policy. Terms not defined herein shall have the meaning as provided in Instant Apartment’s Terms and Conditions which can be found on www.instantapartment.com and incorporated herein.

COLLECTION OF YOUR INFORMATION

Personal Information
The following are the personal information which Instant Apartment may obtain and use:

a. CONTACT INFORMATION: This includes your name and contact information such as email and telephone number.

b. IDENTITY INFORMATION: This is information that enables us verify your identity such as your date of birth and gender. It is within your discretion to decide to furnish us with this type of personal information.

c. LOCATION INFORMATION: We also obtain data about your location through your IP address and if you choose to personally give this to us.

d. PAYMENT INFORMATION: This includes your details of payment, billing information, transaction and credit card information.

e. INTRESTS INFORMATION: This is information about your personal and professional interests and hobbies.

f. INFORMATION ON MANUAL OF USE: This is information about your personal and professional interests and hobbies.

g. DEVICE INFORMATION: This is information about the type of device used by you in accessing our website.

h. INFORMATION PROVIDED BY THIRD PARTIES: This refers to information that others provide about you when they use our platform.

i. OTHER INFORMATION WHICH YOU VOLUNTARILY FURNISH US WITH: Information about your call logs and contacts on your phone. Any other additional information about your profile. We process this information only on your express consent.

It is pertinent to state that we obtain and utilize the above mentioned personal information in order to enable us provide you with efficient and adequate services and to ensure that we meet our obligations to you according to the terms of our contract with you. Your refusal to furnish us with this personal information may delay or hinder us from providing you with the necessary services.

HOW WE OBTAIN YOUR PERSONAL INFORMATION

We obtain your personal information directly from you either in person, by telephone, by SMS, email, mobile application or through our website. Other ways by which we may obtain your information are as follows:

a. USER INFORMATION COLLECTED AUTOMATICALLY : :Whenever you interact with the website or Service, we may receive and store certain type of your personal information. Instant Apartment may choose to automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page you requested.

b. PUBLICLY ACCESSIBLE SOURCES: We equally obtain your Information from publicly accessible sources such as blogs and comments from other Users.

c. STANDARD BROWSER INFORMATION: We obtain certain standard browser information such as your browser type, IP address, and access times.

d. INFORMATION PROVIDED BY THIRD PARTIES: This category deals with information which others provide about you when they use our platform. These third parties process your data so we do not exercise any control over their actions and how they process your personal information. All inquiries, query or questions which you may have regarding their mode of processing your data should be directed at them. Examples of such third party platforms are google, Facebook, twitter, Instagram and all other social media, interactive online platforms and service providers.

e. I.T SYSTEMS: We obtain your information through our IT systems which include our door entry systems and reception logs, automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communication systems, email and instant messaging systems.

COLLECTION AND USE OF CHILDREN INFORMATION

The platform is intended for general viewing and usage but Instant Apartment does not knowingly obtain and process any Personal Information of children without obtaining consent. During the registration and creation process of an Account, Instant Apartment collects information regarding a user’s age, and if users identify themselves as being under 18 years of age as applicable in Nigeria or as being below 16 years of age as applicable in other jurisdictions, Instant Apartment shall either block such user from providing personal information or only process such information after obtaining consent from their parent or guardian. We only process data of children or persons under the age of 18 years (In Nigeria) or under the statutorily recognized age according to the laws of other jurisdictions only with the consent of the parent or guardian. Instant Apartment complies with Nigeria’s Child Rights Act 2003 which regulates the protection of Children (persons under the age of 18 years).

OUR COOKIE POLICY

Instant Apartment uses "cookies" to obtain non-personal data and information. Cookies are small text files a website uses to recognize repeat users, and it is typically placed on your hard disk by a web page server. Cookies contain information that can later be accessed by a web server in the domain that issued the cookie to you. The way cookies function is by assigning a number to the user that has no meaning outside of the assigning website. Instant Apartment cannot control the use of cookies (or the resulting information) by Instant Apartment's third-party partners or advertisers. It is within your right to accept or decline cookies. In some occasions, most web browsers automatically accept cookies, however, you can more often than not customize your browser setting to decline cookies if you prefer same. If you choose to decline cookies, you may be unable to sign in or use other interactive features of the website and Service that depends on cookies. In addition, Instant Apartment may use third party analytic providers and products to obtain, compile and analyze Information about how users make use and interact with Instant Apartment and its other services. Instant Apartment may provide Information to these analytic providers for the purpose of obtaining statistics and other information about how users make use and interact with Instant Apartment. These analytic providers may use a variety of established or new tracking technologies or tools (including, without limitation, cookies, web beacons, HTTP cache, local shared objects and persistent identifiers) to recognize your computer or device and/or to collect or compile this information. Instant Apartment has no control over the technologies, tools or practices of the third parties that provide analytic products and services to Instant Apartment.

WHY WE USE YOUR PERSONAL INFORMATION

Instant Apartment uses your personal information for the following reasons:
• To comply with our legal obligations.
• To enable us fulfill the terms of our contract with you
• For our legitimate interest and those of a third party. By legitimate interest we mean a business or commercial reason as to why we need to use your information in as much as this does not go against your own interests and rights.

HOW WE USE YOUR INFORMATION

To operate and improve the platform and deliver better services to you:

These uses may include performing analysis aimed at improving the Service, making the website or Service more user friendly by reducing the need for you to repeatedly enter the same information and to display and advertise content that are tailored to your preferences and interests. In the event where you register and create an account through your profile on a third-party Platform, Instant Apartment will not knowingly use, display, or share any of your Information in a manner not compatible with our privacy settings. Instant Apartment may utilize the information obtained in customizing advertisements suitable to your interests and preferences. Instant Apartment may also use your Information to communicate with you, such as providing you with mandatory notices or discretionary notices about the Service. We may also send you surveys or promotional mailings to inform you of other products or services available from Instant Apartment and its affiliates.

MARKETING

Instant Apartment may use certain information obtained from you in customizing certain target marketing and advertisements which are tailored to your interests and preferences. To make this marketing possible, we need to process your information. However, in processing such information and selecting customized ads tailored to you, we make use of data that does not personally identify you. Example of such data is ZIP code. You have a right to OPT-OUT from receiving these customized messages. You can OPT-OUT by following the instructions in that regard and ticking the box provided. In the event where the OPT OUT option is not available to you, kindly send us an email on info@instantapartment.com

To build and maintain a trusted and reliable platform

We utilize the information which we obtain from you in building and maintaining a very trusted and reliable platform. We are aware of the fact that trust and reliability are core factors which must be taken into consideration in ensuring the fulfilment of our obligations to you. Hence, through the information you furnish us with, we are able to adequately tackle fraudulent activities, access various types of risks and carry out proper verification.

DISCLOSURE OF INFORMATION

Your consent

We only share your information when you expressly give us consent to do so. Instant Apartment does not share, rent, lease or disclose your Personal Information except as contained herein. Except as described in this Privacy Policy, your Information will be used only by Instant Apartment and its controlled subsidiaries and affiliates, same will not be disclosed to any other third party without your consent. This information which we share includes your personal information. You reserve the right to withdraw consent to the processing of your information whenever you desire, subject to the laws which are applicable.

Disclosure to other users

In order to fulfill our obligations to you by rendering adequate and efficient services, as a host we share your information with the guest while as a guest, we share your information with the host. The information which we share between both host and guests are as follows: Details of a booking such as the name of the guest or host, address of apartment, facilities available in the apartment, amount paid for the booking, booking confirmation, date of arrival, check-in and check-out dates, number of persons including any minor(s). We do not disclose the details of your payment apart from the amount paid.

Disclosure to Service Provider platforms

Instant Apartment may hire other companies to provide limited administrative and communication services on its behalf, such as hosting websites, processing and delivery of mails, providing customer support, or providing credit card processing services. Instant Apartment may disclose your Personal Information to these third-party companies for the purpose of administering and maintaining the website features, functions and operations. By providing us with Information, you consent to this transfer. Those companies will be permitted to obtain only such Personal Information as may be necessary for them to deliver the respective services required. Instant Apartment does not authorize these companies to use your Personal Information for any other purpose(s) except for the sole purpose of providing the services requested by Instant Apartment. We will protect the privacy and security of Information according to our Privacy Policy, regardless of where it is processed or stored.

Disclosure on legal request

You understand and agree that Instant Apartment may access or disclose Personal Information about you or your Account without your prior consent if Instant Apartment believes in utmost good faith that such action is necessary for the following reasons: (i) comply with legal process or other legal requirements of any governmental authority, (ii) protect and defend the rights or property of Instant Apartment (including the enforcement of our agreements), (iii) enforce the Terms and Conditions which can be accessed on www.instantapartment.com, (v) operate or conduct maintenance and repairs on the website, or equipment as authorized by law, (vi) there is a need to act in urgent circumstances to protect the personal safety of users of Instant Apartment website, or members of the public; or (v) comply with a bankruptcy, merger, acquisition, transfer of control, joint venture of other business combination. Instant Apartment is not required to question, act contrary or contest the validity of any search warrant, subpoena or other similar governmental request that we may receive at any time.

Disclosure upon sale of assets

Instant Apartment may decide to sell or buy assets. While conducting a transaction of this nature, user information is typically one of the business assets that is transferred. In the event where Instant Apartment or substantially all of its assets were to be acquired, user information would be one of the assets that is transferred or acquired by a third party in such situation. You agree that such transfers may occur in the future, and that any acquirer of Instant Apartment may continue the use of your Information as outlined in this Privacy Policy.

Disclosure to our sister companies/Corporate Partners

In order to provide you with adequate and efficient services, we may share your information with our sister companies and corporate partners which are under the same ownership as Instant Apartment. These are the companies that assist us in meeting our obligations to you by providing you with adequate services. These sister companies and corporate partners are as follows:
• Instant Pickup – A laundry and dry-cleaning service company affiliated to Instant Apartment. Its core focus is on processing, facilitating and delivering fresh and clean clothes for guests and all individuals who use Instant Apartment.
• Intercore Solutions – An Information and Communications Technology company which engages in web and mobile application design and maintenance, planning, operating and supporting IT infrastructure, deployment of internet protocol networks, development of tools to collect, store, manage, secure and distribute data. This company is responsible for the building and maintenance of Instant Apartment’s website and IT infrastructure.
• Tilt Terrace Lounge & Restaurant – A company which is in the business of processing and provision of assorted food and drinks for interested guests and users of Instant Apartment.
• Made Men Music & Management Limited – An entertainment company which is into the business of recruitment and Management of music artiste and entertainers. It also engages in entertainment consultancy. It utilizes its contacts and connections in the entertainment industry to source for clients for Instant Apartment as well as provide Instant Apartment with entertainers and entertainment services wherever such services are required.
In using or accessing the Services, you expressly authorize us to collect and use your Information in connection with the Services. You further acknowledge and agree that Instant Apartment may, but is not obligated to; maintain copies of your Information indefinitely, or delete any or all Information, at our sole discretion. When you receive special emails or newsletters from Instant Apartment, if any, we may use modified links or similar technologies to determine whether such newsletters or e-mail has been opened and which links you click. This information is used to provide you more focused e-mail communications or other necessary information.

RIGHTS OF USERS

As a user on our platform, you are entitled to certain rights which you may exercise whenever you so desire or when the need arises. In the event where you may decide to exercise any of these rights, kindly notify us appropriately by sending an email to info@instantapartment.com. The rights are as follows:
a) Amendment of Information
You have a right to change or amend your information whenever you deem same to be necessary. It is also within your right to update your information (profile, listing or booking information) whenever you find out that such information is incomplete.
b) Erasing Data
We keep your data for the purpose of providing you with adequate services and to enable us fulfil our obligations to you. In the event where you decide to terminate this agreement with us, you have a right to request that your data be deleted accordingly with few exceptions. Where you make such a demand, we shall proceed by deleting such data. We will only keep data which is necessary to be kept in any case in order to detect and prevent any kind of fraud on our platform and the services we offer.
c) Portability
It is within your right to request that we furnish you with copies or details of your personal information in our custody. You may also request that we transfer your data to another legal entity or individual. You have a right to do all these as long as the laws of the country where you are resident or the country where you wish such data transferred to permits Data transfer.
d) Consent
You have a right to freely give or withdraw consent at any point in time. It is also within your right to give separate consent for different data processing activities concerning your personal data. As a user of our platform, you are required to provide consent by a clear affirmative act.
e) Profiling
It is within your right to object to being profiled. We can only profile you when you expressly give us consent. Profiling involves the act of gathering certain data in order to give a description of them.

E-MAIL COMMUNICATIONS

Upon registration for an Account or usage of the Services provided by Instant Apartment, we may send you daily or weekly e-mails. If you do not want to receive e-mails or other mail from us, please notify us by e-mail at info@instantapartment.com and include sufficient information for us to identify your account, including your username/user id, email address and the specifics of your request. However, after you unsubscribe to cease receiving e-mails, Instant Apartment may still contact you via e-mail for administrative or informational purposes, including messages regarding the administration of your account and/or any services or events to which you have registered.

ADVERTISEMENTS DISPLAYED BY THIRD PARTIES

Instant Apartment may allow third-party advertisement serving companies, including advertising networks, to display advertisements on the website. Advertisement serving companies may place a persistent cookie on your computer in order to recognize your computer each time they display an online advertisement to you, and as such, they may be able to collate information over time about whether you reviewed or clicked on advertisements they display. These companies may use this information to display targeted advertisements and may associate this information with your subsequent visits, purchases or other activities on participating advertisers' Sites. Instant Apartment has no access to or control over cookies of these links to other websites and organizations, nor does Instant Apartment have control over or access to cookies by Instant Apartment’s third-party partners or advertisers. This Privacy Policy does not cover any use of Personal Information that a third-party advertiser or ad server may obtain from you.

MODIFICATION AND AMENDMENT

This Privacy Policy is subject to modification or amendment in our sole discretion whenever same is deemed necessary. The modification shall be effective immediately upon posting of the modified or amended privacy policy on the website. The use of all information we collect now is subject to the Privacy Policy in effect at the time such information is collected. You agree to always study and read this privacy policy to ensure that you are aware of the changes. Your continued access or use of the website shall be deemed as your conclusive acceptance of the modified Privacy Policy.

SECURITY OF YOUR PERSONAL INFORMATION

The Personal Information Instant Apartment collects is very securely stored in our database, and we use standard, industry-wide practices such as firewalls, encryption, and (in certain areas) Secure Socket Layers (SSL) for protecting your information. However, as effective as encryption technology may be, no security system is impenetrable. Instant Apartment cannot guarantee the security of our database, nor can we guarantee that information you supply may not be intercepted while being transmitted to Instant Apartment over the Internet. Instant Apartment recommends that you do not disclose your password to anyone. In terms of security of your personal information, Instant Apartment is in compliance with the National Information Technology Development Agency Guidelines.

Questions or Comments

Instant Apartment welcomes any questions or comments you may have regarding this Privacy Policy or if you do not understand any information about how we collect, maintain, use, or share your Personal Information. Any such questions or comments should be submitted via email to info@instantapartment.com .We will make every effort to resolve or answer your queries.